Courses Archive - Rhens Consulting Training Institute

COVID-19: Workplace Readiness Training For Employees

US93997-C377421 Manage in-bound and/or out-bound calls in a Contact Centre (N3, Cr8, M4)

US93997-C14348 Process incoming and outgoing telephone calls ( (N2, Cr3, M4)

US93997-C377401 Handle a range of customer complaints in a Contact Centre and BPO ( (N3, Cr10 M5)

US93997-C377441 Communicate with customers in a Contact Centre and BPO (N3, Cr10, M5)

US93997 & US66249 – E/C13948 Negotiate an agreement or deal in an authentic work situation (N4, Cr5, M6/M5)

US93997-E116608 Demonstrate knowledge and application of ethical conduct in a debt recovery work context (N4,Cr6,N6)

US93997-E259458 Interpret classification systems in order to organise, retrieve and dispose of(N4, Cr8, M7)

US93997-C377460 Collect and record information queries and requests from customers (N3,Ce6,M7)

US93997-C110025 Process data using information technology (N4,Cr5,M7)

US93997-E116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem (N3,Cr8,M8)

US93997-F9012 Investigate life and work related problems using data and probabilities (N3,Cr8,M8)

US93997-C244589 Identify causes of stress and techniques to manage it in the workplace (N3,Cr2,M9)

US93777-C115772 Use time management techniques to manage time in a financial services environment (N2,Cr4,M9)

US93997-E259639 Explain basic health and safety principles in and around the workplace (N2,Cr4,M10)

US93997-C13912 Apply knowledge of self and team in order to develop a plan to enhance team performance (N3,Cr5,M10)

US93997 – LP10 – Team Performance & Safety (N3,Cr9,M10)

US93997 – LP9 – Time & Stress Management (N3,Cr4,M9)

US93997 – LP8 – Problem Solving (N3,Cr11,M8)

US93997 – LP7 – Data Processing (N3,Cr19,M7)

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