US93997-E116608 Demonstrate knowledge and application of ethical conduct in a debt recovery work context (N4,Cr6,N6)

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Module 1: Understand and apply ethical conduct to debt recovery 16 Lessons

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1.1. Explain the concept of ethics in relation to debt recovery

1.2. Explain the role of the South African Constitution in defining the source of ethics for South African society in the context of a debt recovery context

1.3. Describe the relationship between ethics and the law for the debt recovery sector

1.4. Explain the relationship between ethics and generally accepted codes of conduct for the debt recovery sector

1.5. Describe the role of the Code of Conduct in a debt recovery business context

1.6. Analyse the accepted code of debt recovery ethics and give an indication of how it should be applied

1.7. Evaluate a code of conduct of a debt recovery business against the generally accepted code of conduct

1.8. Apply different ethical principles in the administration of debt recovery

1.9. Apply the ethical principles in the debt recovery code of conduct

1.10. Explain the process to be followed when the code of ethics is breached

1.11. Make ethical decisions based on the debt recovery code of conduct

1.12. Identify potential conflict between a personal value system and a specific code of ethics

1.13. Debate the consequences of non-compliance with the debt recovery code of conduct

1.14. Decision-making flowchart

1.15. A Framework for Ethical Decision Making

1.16. Conflict management