US93997 - LP7 - Data Processing (N3,Cr19,M7) - Rhens Consulting Training Institute

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US110025 Process data using information technology

Module 1: Introduction to Information Systems and Information Technology 13 Lessons

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1.1. Introduction to Information Systems

1.2. Relationship between IS and other IT applications

1.3. Types of information contained within the IS in the organisation

1.4. The organisation`s computer software systems and networking

1.5. Location of information sources

1.6. Ways of organising, interpreting and presenting information

1.7. Relevant security and legal regulations and their purpose

1.8. Backups

1.9. Basic computer operating systems

1.10. Range of document products

1.11. Interfaces with other software packages: databases, documents, word processors

1.12. Management Information System (MIS)

1.13. Data Capture Process

US377460 Collect and record information queries and requests from customers;

Module 1: Collect, record, process and present customer information 13 Lessons

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1.1. Collect, record, process and present customer information

1.2. Collect customer details, needs and expectations

1.3. Describe sources of information

1.4. Explain the need for ensuring the quantity and accuracy of information collected

1.5. Record customer information

1.6. Record information within company specific timeframes and stated procedures

1.7. How to collect customer data

1.8. How to store customer data

1.9. Process and present information

1.10. Analyse and process the information collected to draw valid conclusions

1.11. The 5 Step Process

1.12. Draw valid conclusions

1.13. Analyse the conclusions drawn

Module 2: Provide customer satisfaction feedback 8 Lessons

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2.1. Provide customer satisfaction feedback

2.2. The 15 principles for complete customer service

2.3. Explain the reasons for customer satisfaction feedback

2.4. Faulty products

2.5. Describe ways for gathering customer satisfaction feedback

2.6. Collect and collate customer satisfaction data into a report

2.7. Transforming Customer Satisfaction Data into Business Value

2.8. Use the Correct Technology to Make the Survey Process Efficient

Module 3: Capture information from source documents onto a computer system 8 Lessons

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3.1. Capture information from source documents onto a computer system

3.2. Customer database

3.3. Complete all vital fields accurately

3.4. Identify all errors in data capturing and coding and correct it as required

3.5. Use the correct part of the computer system for capturing data

3.6. Complete data capturing to agreed deadline

3.7. Follow organisational procedures for filing source documents for the organisation in question

3.8. Minimise risks to the information technology environment at all times

US259458 Interpret classification systems in order to organise, retrieve and dispose of

Module 2: Interpret records classification systems 14 Lessons

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2.1. Interpret records classification systems

2.2. Describe the different classification systems in terms of key features and uses

2.3. Conduct an analysis of the classification systems in terms of specific organisational requirements

2.4. Analytical thinking

2.5. Apply classification system(s)

2.6. Tools of the analysis

2.7. Interpret the design and structure of classification system in order to organise, retrieve and dispose of records

2.8. Allocate reference numbers according to classification system

2.9. Implementing a File Plan

2.10. Determine the sequence of records in storage by means of the classification system

2.11. Evaluate classification systems

2.12. Identify gaps in the classification system in order to maintain the classification system which reflects the organisational functions and structure

2.13. Evaluate the security levels of the classification system in order to establish strengths and weaknesses

2.14. Make recommendations to streamline the classification system in order to meet identified needs

Module 1 Work with information on a computer system 20 Lessons

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1.1. Work with information on a computer system

1.2. Generate and print standard reports on a computer system

1.3. Ensure that printed information is correct and complete

1.4. Produce work to agreed deadline

1.5. Collate and distribute documents correctly as directed

1.6. Minimise risks to the information technology environment at all times

1.7. Obtain information from an information system

1.8. Locate the required information correctly within the IS structure

1.9. The organisation`s security regulations

1.10. Check information for its accuracy and completeness

1.11. Keep confidential information secure and do not disclose it to unauthorised people

1.12. Produce documents for the analysis of numerical information

1.13. State all rates and other numeric inputs and assumptions to the correct number of decimal places

1.14. Select a method to eliminate rounding errors which is suitable for the purpose of the document

1.15. Contribute to the quality of the management information system

1.16. Identify potential improvements to the IS

1.17. Support suggestions for changes by a clear rationale as to how they could improve the quality of the system

1.18. Describe the benefits and costs of all changes accurately

1.19. Cost-benefit analysis techniques

1.20. Present suggestions clearly and in a way that helps people to understand and act on them

US93997 – LP7 – Data Processing (N3,Cr19,M7)

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