Manage in-bound and/or out-bound calls in a Contact Centre US377421

The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a Contact Centre.

People credited with this unit standard will be able to:

  • Respond to in-bound calls relating to campaigns in a contact centre.
  • Conduct out-bound tele-marketing and sales campaigns from a contact centre.


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