US93997 – LP6 – Debt Recovery (N3,Cr17,M6)

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US116608 Demonstrate knowledge and application of ethical conduct in a debt recovery work context

Module 1: Understand and apply ethical conduct to debt recovery 16 Lessons

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1.1. Explain the concept of ethics in relation to debt recovery

1.2. Explain the role of the South African Constitution in defining the source of ethics for South African society in the context of a debt recovery context

1.3. Describe the relationship between ethics and the law for the debt recovery sector

1.4. Explain the relationship between ethics and generally accepted codes of conduct for the debt recovery sector

1.5. Describe the role of the Code of Conduct in a debt recovery business context

1.6. Analyse the accepted code of debt recovery ethics and give an indication of how it should be applied

1.7. Evaluate a code of conduct of a debt recovery business against the generally accepted code of conduct

1.8. Apply different ethical principles in the administration of debt recovery

1.9. Apply the ethical principles in the debt recovery code of conduct

1.10. Explain the process to be followed when the code of ethics is breached

1.11. Make ethical decisions based on the debt recovery code of conduct

1.12. Identify potential conflict between a personal value system and a specific code of ethics

1.13. Debate the consequences of non-compliance with the debt recovery code of conduct

1.14. Decision-making flowchart

1.15. A Framework for Ethical Decision Making

1.16. Conflict management

US13948 Negotiate an agreement or deal in an authentic work situation

Module 1: Understand how to negotiate an agreement or deal 13 Lessons

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1.1. Understand how to negotiate an agreement or deal

1.2. Explain the need for negotiation skills in business

1.3. Explain the steps in the negotiation process

1.4. Defining the Potential Outcomes of a Negotiation

1.5. Final Preparations

1.6. Arguments and Counter Arguments

1.7. Final Offers and Demands

1.8. List the reasons why negotiations fail

1.9. Identify the abilities needed by skilled negotiators

1.10. Explain strategies that could be used in negotiation

1.11. Describe tactics that can be used to delay a negotiation

1.12. Explain methods that can be used to break a deadlock

1.13. Identify different types of closure and when the use of each is suitable