Demonstrate knowledge and application of ethical conduct in a debt recovery work context US116608

This unit standard forms part of the qualification, FETC: Debt Recovery. This standard will add value to learners who have their own or wish to start their own Debt Recovery business, or those doing debt recovery in large Debt Recovery organisations. This standard will also add value to learners working in a large commercial organisation in the Debt Recovery/Credit control division.

The qualifying learner is capable of:

  • Explaining the concept of ethics in relation to debt recovery
  • Describing the role of the Code of Conduct in a debt recovery business context
  • Applying different ethical principles in the administration of debt recovery
  • Making ethical decisions based on the debt recovery code of conduct


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