business

Achieve personal effectiveness in business environment US110021

This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations.

On successful completion of the Unit Standard, learners will be able to:

Plan and organise their own work
Establish and maintain working relationships
Maintain files and records.

R999.00

Course Content

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Module 1: Plan and organise own work 4 Lessons

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Module Content

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1.1. Introduction

1.2. Plan and organise own work

1.3. Organising your work routine

Module 2: Establish and maintain working relationships 5 Lessons

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2.1. Maintaining effective working relationships

2.2. Improving Internal Communication

2.3. Dealing with staff in a polite and friendly manner

2.4. Dealing with individual characters

2.5. Welcoming new staff

Module 3: Maintain files and records 2 Lessons

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3.1. Types of records

3.2. A 10-Step Records Management Plan for Your Office