Achieve personal effectiveness in business environment US110021
This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations.
On successful completion of the Unit Standard, learners will be able to:
- Plan and organise their own work
- Establish and maintain working relationships
- Maintain files and records.
R500.00 – R1,500.00
Course Content
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Process incoming and outgoing telephone calls US93997 – C14348
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Manage in-bound and/or out-bound calls in a Contact Centre US377421
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Identify causes of stress and techniques to manage it in the workplace US244589
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Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem US116940
R500.00 – R1,500.00
